Complaint Management System (CMS)

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Complaint Management System

Never lose a customer again. Use DigiCMS to manage all your customer complaints across channels in one place, and give customers the awesome support experience they deserve.



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Slient Features of DigiVert CMS

01.

Prevent customers from churning

To prevent customers from churning because of bad experiences, you have to make sure their complaints are being handled diligently, with the right amount of care and attention to detail.

02.

Improve agent productivity

The poor employee experience translates into a less than satisfying experience for customers as well, ultimately leading to a broken support process.

03.

Automate tasks for quicker resolution

This will help your support agents resolve issues much faster and in a more streamlined manner. You can also save time by adding preset canned responses to handle frequently reported issues.

04.

Better internal team collaboration

DigiCMS also has advanced collaboration features that let you share the ownership of tickets, create smaller sub-tickets from a primary ticket, and more.

05.

Real-Time Reports

Generate real-time BI reports that can be accessed on the their system/mobile.

Let Everyone Know Why We are the Best

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Dedicated Resource

We Believe in assigning dedicated resource for each task to finish things on time.

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On Time Delivery

Our Specaility lies with on time delivery to provide fully satisfection.

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On Line Support

We Collaborate and Deliver faultless and easy-to-use technology solutions backed up with 24/7 support system.

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Responsive Layout

We are dedicated to provide the solution which is accessible on each and every device like smart phones, tablets, netbooks etc.

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Value Your Money

we are dedicated to provide best web solutions to small and medium businesses at very low cost.

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Optimized Code

Well written optimized code not only help you to reduce load time but also helps you in website ranking.

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